Shipping Policy

At Canvas Cowboy Pets, we are committed to ensuring that your bespoke pet accessories arrive safely and on time. Our Shipping Policy provides details on our order processing, shipping practices, and how we handle unexpected situations.

1. Order Processing:

We process all orders within 7-10 business days from the date of order. Please note that orders are not shipped or delivered on weekends or holidays. If there is a significant volume of orders, there may be slight delays, but we will keep you informed.

2. Shipping Rates & Delivery Estimates:

Shipping charges will be calculated and displayed at checkout. Currently, we ship exclusively within South Africa.

3. Shipment Confirmation & Order Tracking:

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number(s). This tracking number will typically be activated within 24 hours.

4. Lost or Damaged Orders:

Canvas Cowboy Pets stands by its commitment to customer satisfaction. In the unlikely event that your order is lost or damaged during shipping, we will arrange for a replacement to be sent to you at no additional cost. To file a claim for a lost shipment, please contact us directly within seven days of the estimated delivery date.

5. Delivery Delays:

While we can’t control courier delays, we promise to keep you updated and help you track your order until it reaches your doorstep.

At Canvas Cowboy Pets, your satisfaction is our top priority. For more information or any queries regarding shipping, feel free to contact us at (info@canvascowboypets.com).